Privacy policy
Braid helps separated parents share a schedule, expenses, documents, routines and notes about their children. This policy explains what we collect, why, and the choices you have.
1. Who we are
Braid is operated by [Company legal name], [registered address] (“Braid”, “we”, “us”). We are the controller of personal data processed through the Braid apps and this website.
2. Information we collect
- Account information: your name, email address, phone number (optional), password and profile photo.
- Family content: calendar events, custody schedules, expenses, receipts, documents, routines, and notes you add.
- Information about children: details parents choose to add, such as names, birthdays, school, medical and contact information.
- Payment information: subscriptions are processed by Apple or Google. We receive confirmation of your subscription status, not your card details.
- Device and usage data: device type, operating system, app version, crash logs and how features are used.
- Support communications: anything you send us when you contact support.
3. How we use information
- To provide Braid, including sharing your content with the coparents you invite to your household.
- To send notifications and reminders you’ve turned on.
- To keep Braid secure, prevent abuse and fix problems.
- To respond to support requests and send important service messages.
- To improve the app using aggregated, de-identified usage data.
We do not sell your personal information, use it for targeted advertising, or use the content of your household to train AI models.
4. How we share information
- With people in your household: content you add is visible to the coparents you invite.
- With service providers: companies that host data, send notifications and email, and analyse crashes on our behalf, under contracts that limit their use of your data.
- For legal reasons: when required by law, court order or to protect someone’s safety. Where allowed, we’ll tell you before disclosing.
- Business transfers: if Braid is acquired or merged, your information may transfer under this policy.
5. Children’s privacy
Braid is intended for adults aged 18 and over. Children do not create accounts or use the app. Information about children is provided by their parents or guardians and is used only to provide the service to that family. If you believe a child has created an account, contact us and we’ll delete it.
6. Retention and deletion
We keep your information while your account is active. You can delete your account at any time from Settings → Account → Delete account, or by requesting deletion. We delete your personal data within 30 days, except where we must keep it to meet legal obligations. Content you shared with your household, such as expenses and notes, stays in the other parent’s records so their history is complete.
7. Security
Data is encrypted in transit (TLS) and at rest. Access is restricted to staff who need it to run the service. No system is perfectly secure, so please use a strong password and keep your device locked.
8. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. Residents of the EU, UK and California have additional rights under the GDPR, UK GDPR and CCPA. To make a request, email privacy@braidcoparenting.com. You may also complain to your local data protection authority.
9. International transfers
Your data may be processed in [hosting region]. Where we transfer data across borders, we use appropriate safeguards such as Standard Contractual Clauses.
10. Changes
If we make material changes, we’ll notify you in the app or by email before they take effect. The date at the top shows when this policy last changed.
11. Contact
Questions about privacy: privacy@braidcoparenting.com
Terms of service
These terms are an agreement between you and [Company legal name]. By using Braid, you agree to them.
1. Who can use Braid
You must be at least 18 years old and able to form a binding contract. You’re responsible for the accuracy of the information you provide and for keeping your login secure.
2. Your content
You own what you add to Braid. You give us a limited licence to store, process and display it so we can provide the service to you and the people you share it with. Content shared in a household is visible to its members.
3. Acceptable use
Don’t use Braid to harass, threaten or impersonate anyone; to share unlawful content; or to interfere with the service. We may suspend accounts that break these rules.
4. Not legal advice
Braid is an organisational tool. It doesn’t provide legal, financial or mental-health advice, and it doesn’t replace a court order or parenting plan. Exported records are provided as-is.
5. Subscriptions
Subscriptions are per household. They’re billed to the person who subscribes through the Apple App Store or Google Play, and renew automatically until cancelled. Coparents invited to a household don’t pay. Manage or cancel your subscription in your app store account settings. Refunds are handled by the store under its policies.
6. Ending your account
You can delete your account at any time. We may suspend or end access if you breach these terms or if required by law.
7. Disclaimers and liability
Braid is provided “as is”. To the extent permitted by law, we aren’t liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law.
8. Governing law
These terms are governed by the laws of [jurisdiction].
9. Contact
We’re here to help.
Real people read every message. We reply within one business day.
Common topics
- Inviting your coparent
- Open Household → Members → Invite. Share the link by text or email. Coparents join free.
- Changing your custody pattern
- Calendar → Schedule → Edit pattern. Changes need approval from your coparent.
- Exporting records
- Settings → Export. Choose a date range and what to include.
- Managing your subscription
- Subscriptions are managed in your App Store or Google Play account settings.
- Deleting your account
- See Delete your account.
If you or your children are in danger, contact your local emergency services. Braid can’t respond to emergencies.
Delete your account
You can delete your Braid account and personal data at any time.
In the app
- Open Braid and tap Settings.
- Tap Account, then Delete account.
- Confirm with your password. You’ll get an email when it’s done.
Without the app
Email privacy@braidcoparenting.com from the address on your account with the subject “Delete my account”. We’ll confirm your identity and complete the request within 30 days.
What gets deleted
Deleted within 30 days
Your profile, login, contact details, photos, files you uploaded, and device and usage data.
Kept
Expenses, notes and documents you shared stay in your coparent’s household, shown as “Former member”. Billing records are kept as required by law, up to 7 years.
Deleting the app from your phone doesn’t delete your account. If you have a subscription, cancel it in your app store settings first.